Introduction
At The Gilded Spoon, located at 42 Meeting Street, Charleston, SC 29401, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. This policy applies to information we collect when you use our website, dine at our restaurant, make reservations, or otherwise interact with us. By using our services, you consent to the practices described in this policy.
The Gilded Spoon is dedicated to adhering to the highest standards of data protection and privacy. We understand the importance of maintaining the confidentiality of your personal information and are committed to providing you with clear and transparent information about how we handle your data. We encourage you to read this Privacy Policy carefully.
Information We Collect
We collect various types of information to provide and improve our services. This information may include:
- Personal Information: This includes your name, email address, phone number, postal address, and any other information you voluntarily provide to us when making a reservation, subscribing to our newsletter, or contacting us.
- Payment Information: When you make a reservation or purchase a gift card, we collect payment information such as your credit card details. This information is processed securely through our payment processor, and we do not store your full credit card number on our servers.
- Usage Information: We collect information about how you use our website and services, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.
- Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing behavior and preferences. Cookies are small text files that are stored on your device and allow us to recognize you when you return to our website. You can control the use of cookies through your browser settings. Please refer to our Cookies Policy for more details.
- Reservation Information: When you make a reservation through our website or by phone, we collect information such as the date, time, and size of your party, as well as any special requests you may have.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Improving Our Services: We use your information to process reservations, respond to inquiries, personalize your experience, and improve the functionality and content of our website.
- Communication: We may use your contact information to send you updates about our menu, special events, promotions, and other relevant information. You can opt-out of receiving these communications at any time.
- Payment Processing: We use your payment information to process reservations and gift card purchases.
- Analytics: We use usage information and cookies to analyze trends, track user behavior, and gather demographic information to improve our website and services.
- Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.
- Marketing: To send targeted marketing materials with special promotions relevant to you.
Disclosure of Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us with payment processing, website hosting, data analytics, email marketing, and other services. These service providers are contractually obligated to protect your information and only use it for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
- Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Data Retention and Deletion
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
Specifically:
- Reservation Data: Reservation details are kept for 2 years to assist with future bookings and trend analysis.
- Marketing Data: If you have consented to marketing communications, we will keep your contact details until you unsubscribe.
You have the right to request the deletion of your personal information. To do so, please contact our Privacy Officer at [email protected].
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption technology to protect sensitive information, such as payment details, during transmission.
- Secure Storage: We store your information on secure servers that are protected by firewalls and other security measures.
- Access Controls: We restrict access to your personal information to authorized personnel who need it to perform their job duties.
- Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.
- Employee Training: All employees are trained on data privacy and security best practices.
While we strive to protect your information, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
Your Rights
You have certain rights regarding your personal information, including:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccuracies in your personal information.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
- Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
To exercise these rights, please contact our Privacy Officer at [email protected]. We will respond to your request within a reasonable timeframe.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on our website and update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Privacy Officer:
Privacy Officer: Eleanor Ainsworth
Email: [email protected]
Phone: (843) 555-1234
Address: 42 Meeting Street, Charleston, SC 29401